| our
customer service workshops are conducted by trainers who are experts
in their fields, with years of relevant working experience. the
workshops are activity based, with lots of exercises and effective
and real-live scenario role-pays to stimulate, motivate and inspire
participants:
customer service programs
• communication
with tact
• customer service
excellence
• give 'em the pickle - customer service lessons from Bob Farell
• fish mongers
• delighting your customers
• how to handle
difficult customers effectively
• interpersonal
communication
• superior front
• what
is customer relationship management (crm)
*program timing can be
tailored to meet your requirements
featured articles:
the
hawthorne experiments and employee motivation
what
has teamwork got to do with customer service?
understanding
DISC - how does it help me?
team brainstorming
method
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