coaching
Introduction
Learning Gains:
Upon completion of this program, you will learn how to establish
a coaching relationship with team, evaluate employees' personality
types and detect morale-building motivators. In addition, you
will learn how to identify factors that can hinder an employee's
willingness to trust. You will also learn the steps of the CARE
process for establishing trusting relationships with your employees.
Learning Path
1. Becoming an Effective Coach
• Understanding coaching
• Identifying questions to coaching
• Recognizing a good coach
• Establishing a coaching foundation
• Planning your coaching strategy
• Simulation
2. Coaching Diverse Employees
• Understanding personality types
• Motivating specific personality styles
• Simulation
3. Establishing Trust with Employees
• Building trusting relationship
• Overcoming distrust
• Simulation
who should attend
Section Leaders, Line-Leaders and managers who have to supervise
office staff and workers as well as skilled workers who are being
prepared for Section Leader positions.
duration of training: 14 hours
*program
timing can be tailored to meet your requirements
featured articles:
the
hawthorne experiments and employee motivation
what
has teamwork got to do with customer service?
understanding
DISC - how does it help me?
team brainstorming
method
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